Legal notice

Name of company

Bakemans Limited.


Registered office
Floor 2, Lisbon House

5 - 7 St Marys Gate

Derby

DE1 3JA

 

Contact details
E-mail: ashabir@bakemans.co.uk

 

Regulatory authority
The Royal Institution of Chartered Surveyors.

 

Complaints Handling Procedure (CHP)

 

The CHP at Bakemans Limited works in the following manner:

 

APPOINTED INVESTIGATIVE PERSON:

Mr. Afzal Shabir BSc (Hons), MBA, IRRV (Hons), CMgr MCMI, FCABE, FRICS - PRINCIPAL / DIRECTOR

 

We operate our complaints procedure in line with the RICS Rule 7 of the code of conduct for firms. All correspondence relating to client grievances with the company’s service will be passed to Afzal Shabir immediately. All telephone calls relating to client grievances should be passed to Afzal Shabir, if possible. Where your complaint is initially made verbally, you will be requested to send a written summary of your complaint.

 

Once we have received your written summary of the complaint, we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.

 

Within twenty-one working days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of their investigation and to let you know what actions have been or will be taken.  If more time is required to investigate and respond to the complaint, then the customer shall be notified within 14 working days of the complaint being received and advised accordingly.

 

On resolution of the matter, the complaint form will be kept in the client complaint file in Afzal Shabir’s office, for future reference.

 

In addition to our Complaints Handling Procedure we operate the following redress mechanisms approved by the RICS. If you are still unhappy with the result of any of the above, you may refer your complaint to the Centre for Effective Dispute Resolution (CEDR) as a private individual (details are available from 70 Fleet St, London EC4Y 1EU tel: +44 (0)20 7536 6000 or https://www.cedr.com).

 

Commercial clients may refer their complaints to the RICS Dispute Resolution Service (DRS) if it falls within the scope of the scheme (details are available from RICS Dispute Resolution Service, Surveyor Court, Westwood Way, Coventry, CV4 8JE tel: 020 7334 3806 or www.rics.org/drs).

Cancellation Policy

Once a start / survey date has been agreed by all parties the following policy applies.

If you cancel the instruction by no later than 5.00pm two days before the proposed survey date you will receive a full immediate refund.

Instructions cancelled after this date and before 5.00pm on the day before the survey date will incur a cancellation charge of 50% of the total monies paid and here-to you will receive an immediate refund.

Instructions cancelled on the day of the proposed survey or if the survey cannot be carried out due to for example no access as previously arranged and confirmed by others will be charged at full.

Cancellation days and times are normal business hours, Monday-Friday, 9.00am to 5.00 pm.

Contact us

If you have any queries or wish to make an appointment, please contact us:

 

01332 411 554

 

2nd Floor

Lisbon House

5 - 7 St Mary's Gate

Derby

Derbyshire

DE1 3JA

 

info@bakemans.co.uk

 

Or use our contact form.

Promotions

10% discount for the following employment groups:

Contact us

If you have any queries or wish to make an appointment, please contact us:

 

01332 411 554

 

2nd Floor

Lisbon House

5 - 7 St Mary's Gate

Derby

Derbyshire

DE1 3JA

 

info@bakemans.co.uk

 

Or use our contact form.

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© Bakemans Limited is a company registered in England and Wales with company number 07282896