Complaints Handling Procedure

If you have any queries or wish to make an appointment, please contact us on:

 

EAST MIDLANDS OFFICE

 

01332 411 554

 

2nd Floor

Lisbon House

5 - 7 St Mary's Gate

Derby

Derbyshire

DE1 3JA

 

admin@bakemans.co.uk

 

WEST MIDLANDS OFFICE

 

0121 272 7615

 

Suite 2A

Blackthorn House

St Pauls Square

Birmingham

West Midlands

B3 1RL

 

admin@bakemans.co.uk

 

Name of company

Bakemans Limited.

 

Contact details
E-mail: admin@bakemans.co.uk

 

Regulatory authority
The Royal Institution of Chartered Surveyors.

 

Complaints Handling Procedure (CHP)

 

The CHP at Bakemans Limited works in the following manner:

 

We operate our complaints procedure in line with the RICS Rule 7 of the code of conduct for firms. All correspondence relating to client grievances with the company’s service will be passed to the us via email at admin@bakemans.co.uk. immediately. All telephone calls relating to client grievances should be passed to the same email info@bakemans.co.uk, if possible. Where your complaint is initially made verbally, you will be requested to send a written summary of your complaint.

 

Once we have received your written summary of the complaint, we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.

 

Within twenty-one working days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of their investigation and to let you know what actions have been or will be taken.  If more time is required to investigate and respond to the complaint, then the customer shall be notified within 14 working days of the complaint being received and advised accordingly.

 

On resolution of the matter, the complaint form will be kept in the client complaint file in the office, for future reference.

 

In addition to our Complaints Handling Procedure we operate the following redress mechanisms approved by the RICS. If you are still unhappy with the result of any of the above, you may refer your complaint to the Centre for Effective Dispute Resolution (CEDR) as a private individual (details are available from 70 Fleet St, London EC4Y 1EU tel: +44 (0)20 7536 6000 or https://www.cedr.com).

 

Commercial clients may refer their complaints to the RICS Dispute Resolution Service (DRS) if it falls within the scope of the scheme (details are available from RICS Dispute Resolution Service, Surveyor Court, Westwood Way, Coventry, CV4 8JE tel: 020 7334 3806 or www.rics.org/drs).

Contact us

If you have any queries or wish to make an appointment, please contact us on:

 

EAST MIDLANDS OFFICE

 

01332 411 554

 

2nd Floor

Lisbon House

5 - 7 St Mary's Gate

Derby

Derbyshire

DE1 3JA

 

admin@bakemans.co.uk

 

WEST MIDLANDS OFFICE

 

0121 272 7615

 

Suite 2A

Blackthorn House

St Pauls Square

Birmingham

West Midlands

B3 1RL

 

admin@bakemans.co.uk

 

We are Chartered Surveyors based across the East and West Midlands, with over twenty years of experience working in diverse sectors such as residential, commercial, industrial, education and establishment, we are able to offer a competitive service in line with industry standards and one which is recognised and acknowledged by the Royal Institution of Chartered Surveyors (RICS) - the mark of property professionalism worldwide.

 

Or use our contact form.

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© Bakemans Limited is a company registered in England and Wales with company number 07282896