Cancellation Policy

If you have any queries or wish to make an appointment, please contact us on:

EAST MIDLANDS OFFICE

01332 411 554

2nd Floor

Lisbon House

5 - 7 St Mary's Gate

Derby

Derbyshire

DE1 3JA

eastmidlands@bakemans.co.uk

WEST MIDLANDS OFFICE

0121 272 7615

Suite 2A

Blackthorn House

St Pauls Square

Birmingham

West Midlands

B3 1RL

westmidlands@bakemans.co.uk

Cancellation Policy

Once a start / survey date has been agreed by all parties the following policy applies.

Nothing in this clause 5 shall operate to exclude, limit or otherwise affect your rights to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015, or under any such other legislation as may from time to time be applicable. Entirely without prejudice to any other rights that you may have under any applicable legislation, you are entitled to cancel this contract in writing by giving notice to the surveyor’s office at any time before the day of the inspection, and in any event within fourteen days of entering into this contract. Please note that where you have specifically requested that the surveyor provides services to you within fourteen days of entering into the contract, you will be responsible for fees and charges incurred by the surveyor up until the date of cancellation.

Instructions cancelled on the day of the proposed survey or if the survey cannot be carried out due to for example no access as previously arranged and confirmed by others will be charged at full.

Cancellation days and times are normal business hours, Monday-Friday, 9.00am to 5.00 pm.